BOOKING

Booking requests should be sent with a plain e-mail to us: you will have an answer within 48 hours, maximum. (If after 48 hours you didn't receive an answer, please check your mail and send it again.)
As you receive our availability confirmation, you are asked to send your identity data and a booking deposit (50-30% of the total amount for short term rentals, 1 month rent for long terms) within 5 days from our confirmation, otherwise your request will be not guarantee. After 10 days, your request will be definitively cancelled. Payments could be done by bank (all bank charges go debited to the tenant) paypal (a 3% charge go debited to the tenant) or cheque, directly to the house/apartment owner. You will receive details in order to the payment with the availability confirmation.
Receiving your deposit, we book up the accommodation and send you an e-mail with voucher, receipt and all the details you need.
You will be asked to pay the balance in euro ( € ) at your arrival, after the check in for short terms, monthly for long term rentals.



PRICES

Usually our monthly prices include: apartment, linen supply (2 supplies of linen and 1 of towels for each person), do not include utilities (electricity and water, gas for cooking and heating), wi-fi internet monthly fee, contract registration fee. final cleaning and washing expenses. Please refer to single description for further details. Utilities must be computed by meter and payed monthly to the owner with cash or paypal (a 3% charge go debited to the tenant), such as fees. For weekly stays please refer to our short term web-site: FAMILY HOLIDAY RENTALS .



CANCELLATION

In the very unlikely event the booked accommodation ceases to be available, we will do all we can to offer something alternative, or we will refund you completely. If you need to change your booking, ask us to know how much it will cost to you (it depends from periods and owners: we will look for the cheaper solution). If you need to cancell your booking, that will cost to you: till 3 months untill your arrival: 30 € (only booking expenses) till 2 month untill your arrival: 1/2 of your deposit after that, all the deposit.



ARRIVAL

At you arrival you will be welcomed by the apartment/house owner or by a person of the staff, you will receive the keys and an inventory list or a keyword for our on-line inventory and help. For Monthly rentals standard check in is from 4 to 6 pm, check out at 10 am, but you can accord with the owner about your arrival time. In any case, we do not guarantee the check in if you arrive extra standard or fixed time, or giving no notice of the arrival time. If someone is waiting for you extra standard check in, you will be extra charged €50.



REGISTRATION

According to the Italian low, at the check in you will be asked to show an identity document and sign a rental contract. It is not permitted to stay in a domicilie with other person than those announced at the arrival and with more person than fixed in the booking confirmation.



DAMAGE DEPOSIT

WE require a damage deposit, expecially for long term rentals and for young people. For short term rentals (1 week to 1 month) it will be held by the owner untill the end of the holiday, it will then be refunded in full, except for damages.You will have a written receipt by the owner. For long term rentals it will be held by the owner untill the end of the holiday and 1 week more , it will then be refunded in full and sent back by bank or paypal, except for damages. You will have a written receipt by the owner.



APARTMENT CONDITIONS AND COMPLAINS

All the accommodation in our porposal are directly owned or menaged. We are the only responsible for furniture efficence and coherence with the description and for cleaning conditions at your arrival. Please refer directly and immediately to us for any problem, in order to help you if necessary and to improve our service in the future.



TRAVEL INSURANCE

We would do all we can to help you, but we rent apartments and can not be considered responsible for any other problem that may occur during your stay or any damage you might suffer or cause to things and people. We strongly recommend comprehensive travel insurance. Reservations with us do not include insurance.